Delivery and Return Policy

1. Delivery 

Delivery Times:

• Order Processing: Orders are typically processed and shipped within 1 business day after payment confirmation. 

• Delivery Times: Once shipped, delivery may take between 1 to 5 business days, depending on your location. Delivery times may vary due to weather conditions, holidays, and delivery areas.

Delivery Areas:

• We currently deliver across Canada. For international orders, please contact our customer service to check availability. 

2. Return Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the products in accordance with our return policy.

Return Conditions:

• Returns must be made within 7 days of the delivery date. 
• Products must be returned in their original condition, unused, undamaged, and in their original packaging. 
• Sale or promotional items are not eligible for return unless they are defective.

Return Process:

1. Return Request: To initiate a return, contact our customer service at [your email address], providing your order number and the reason for the return.
2. Return Authorization: Once approved, you will receive a return authorization with instructions on how to return the item.
3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
4. Refund: Once the product is returned and inspected, we will process your refund within 7 to 10 business days. The refund will be issued via the original payment method.

3. Exchanges:

• If you wish to exchange a product, please follow the same process as for returns. Once the item is returned, you can place a new order for the replacement product.

4. Damaged or Defective Products

We ensure that all our products are of high quality. However, if you receive a damaged or defective item: 
• Report it immediately to our customer service at info@distinctair.ca with a description and photos of the issue. 
• We will send you a prepaid return label, and a replacement will be shipped as soon as we receive the damaged item.

Contact Us

For any questions regarding our delivery and return policy, please feel free to contact us at info@distinctair.ca or through our contact form.

Thank you for trusting Distinct Air Solutions for your air filtration needs. We are committed to providing you with an exceptional shopping experience.